A chatbot is an artificial intelligence (AI) program that engages with users in a conversational manner, either via text or voice. It is designed to mimic human conversation and provide automated responses to user inquiries.

Concepts are fundamental building blocks of knowledge and understanding.  They are the stories and ideas we build within our minds to make sense of the

AI Copilot is a method of utilizing AI technology for specific tasks, emphasizing a collaborative working model rather than defining the capabilities of the technology itself.

Cognitive computing is a branch within artificial intelligence (AI) that aims to mimic human cognitive abilities using technology, operating outside of the human body.

Computer vision marks the foundational step toward establishing autonomous presence, signifying the capability to navigate three-dimensional reality effectively.

Confirmation bias represents the tendency of an AI system, much like humans, to favor information that aligns with pre-existing organizational beliefs.

Conversation path represents the structured flow of interactions between humans and AI systems during a conversation or dialogue.

Cross selling is an opportunity to strengthen our partnership with customers by delivering long-term value.

Customer value serves as a bridge for translating emotions into data.

Customer feedback loop serve as part of AI’s training program, helping it to understand what it needs to improve and how to better serve customers.

Customer service is not just about issue resolution; it’s about making every interaction meaningful and contributing to the customer’s journey and evolution towards new ways of using and enjoying our products or services.

Creative thinking is a skill that needs to be defined, trained, recognized, and practiced.

Customer survey is a valuable data source that contributes to enhancing our non-human employees, AI’s understanding of user preferences, feedback, and behaviors.